Return Process by Manufacturer:
By submitting this form you acknowledge and agree that Lamatel's Terms And Conditions govern this return.
Product Returns for Refund or Warranty:
All products being returned under this RMA must be shipped PREPAID. If the repair is under warranty, Lamatel will return the product to the customer, within the continental US, using Ground Service at no charge. Expedited shipping methods, international shipping costs, custom fees, and duties are the sole responsibility of the customer. For non-warranty return the customer is responsible for all related shipping costs.
ALL products being returned for credit must be in the original box with all accessories and in NEW, UNUSED condition with the FACTORY SEAL INTACT. To ensure that the product remains in returnable condition, do not use the product box as the shipping box. You must repackage in another box with appropriate packing materials . Contents of the package not matching the information on the RMA form will be cause for return of ALL equipment. Items being returned for a sales credit are subject to a restocking fee of up to 25% or may be refused for refund subject to Lamatel return policy and terms of sale.
Your request for an RMA number will be issued within 72 hours of receipt of this request form or you will be contacted for more information. You must be issued an RMA number before returning goods. If you have questions please contact us.
Shipment Damage or Error:
If you are submitting notice of a shipment error please indicate the product actually received in the space(s) provided on the RMA form. Please indicate what product was expected as well as any other pertinent details in the notes section of the form. If you are reporting a shipment that was damaged in transit please specify the extent of damage and indicate which items were damaged or missing in the space(s) provided on the RMA form. In the event of shipment damage please save all packaging materials and send pictures of the shipment box as well as any damaged product to rma department.
Processing for your shipment damage or error report will occur as quickly as possible and generally the same day if it is submitted prior to 4PM EST. If you are reporting shipment damage please do not wait for processing notification to send pictures of the damaged product and packaging. If you have additional questions please contact us.